Confirm there are no conflicts with software provided by other manufacturersĬlick here to check for conflicts on a Windows computer.Confirm the correct scanner is selectedĬlick here to check on a Windows computer.Isolate the printer from other device connected to the computer Reseat the USB cable to the printer and computerĮnsure the USB cable is connected directly to the computer Restart your computer without all applications running in the background When message Cannot communicate with scanner appearsĬlick here to check on a Macintosh computerĬlick here to check for conflicts on a Macintosh computer.The following articles will have you check the printer, computer and their connection for possible communication problems. Adjusting the cropping frame (scan area).Refer to your printer's On-screen manual for specifics about your product. The following articles provide general information and may not apply to your printer. The following articles will show you how to scan using the bundled software from your computer or scan from the printer's operation panel.Īdjusting the output scan resolution - MacĪdjusting the output scan resolution - Windows macOS users will need to download and install the CUPS Printer Driver, the scanner driver, MP Navigator EX, and the IJ Network Tool.Ĭlick here for instructions on downloading the drivers and software from the Canon USA website Note: Windows users will need to download and install the MP Driver 1.03 and MP Navigator EX 5.1.1. How to Install the driver / software for a wireless LAN connection?.How to install the driver / software for a USB connection? The following articles provide information about the bundled scanner driver and software and detailed instructions to install them.
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